Victoria Facilitator

Facilitated planning, leadership and team sessions for organizations across Greater Victoria and the south Island.
We create sessions that are greater than the sum of their parts, guided by award-winning facilitators.

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  • 110,000+people facilitated globally
  • Award-winningfacilitators
  • Greater Victoriain person, virtual or hybrid

We design sessions that leave teams with shared clarity, specific commitments, and the momentum to follow through.

Trusted by teams across the public, private and non-profit sectors

Greater Victoria

Facilitation for Victoria teams

Positive Impact facilitates strategic planning, leadership development, team retreats, and change management for organizations across Greater Victoria and the south Island. It's a small city carrying a large institutional workload, which produces rooms where nearly everyone is experienced, careful, and has worked with several other people at the table before.

What we bring is the facilitation craft: someone neutral who owns the process so your people can own the content. Your team knows your ministry, your sector and your history better than any facilitator will. If your footprint runs further up the Island, our Vancouver Island page covers that, and our British Columbia page covers province-wide work.

What we do

The areas we're called in for most

Every engagement starts with your context. If your challenge isn't listed here, ask us anyway.

Every engagement we run is shaped around your team. Share what you're working on and we'll build the right session around it.

Share what you're working on

How We Facilitate

Sessions that turn conversation into a plan your team can actually run with

There's no prepared script. We guide the process, your team brings the expertise, and together we build toward a plan your people helped shape and will actually use.

Here that often means working with a group where several people have known each other for fifteen years and one joined in March. Facilitator-guided, participant-led, and designed so the newest voice is heard as clearly as the longest-serving one.

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A Positive Impact facilitator leading a session with a projector

Why work with us

Three ways teams here engage a facilitator

Every engagement is customizable, but most start in one of these shapes.

  • Quarterly or monthly

    Ongoing Partnership

    A facilitator who gets to know your team over time, so trust deepens and development compounds instead of starting fresh each session. Mostly virtual, anchored by one or two in-person days a year.

    Best for: making development a habit rather than a one-off.

    Ask about a partnership
  • Multi-day, immersive

    Multi-Day Offsite

    Extended session for strategic planning, leadership development or a culture shift. When we're flying east anyway, two days costs far less per day than one.

    Best for: bigger decisions that need room to breathe.

    Talk about an offsite
  • Half-day to full-day

    Single Workshop

    A focused session built around one goal, whether that's a decision, a kickoff, or a skill like communications or building trust and psychological safety.

    Best for: teams that know exactly what they need to work through.

    Ask about a workshop

How we facilitate

A clear path from first call to follow-through

Each engagement follows a similar path, and includes the same care, from your first call to the work that carries on after we fly home.

  1. Discovery

    A call to understand your context, your goals, and how much institutional history is sitting in the room.

  2. Design

    Customized session design, built around your team, not a template.

  3. Facilitation

    An experienced facilitator in the room or online, and in the room the day before.

  4. Materials

    Materials and tools your team can keep using afterward.

  5. Follow-up

    A summary with commitments and clear next steps.

  6. Support

    Optional support to help momentum carry past the session.

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Why facilitation?

How a team works together shapes everything it creates.

  • $100 Million

    is the yearly cost for big companies for staff being in pointless meetings.

    Bloomberg, 2022

  • 65%

    of senior managers say that meetings keep them from completing their own work.

    Harvard Business Review, 2017

  • 58%

    of Americans would rather go to a doctor's appointment than attend a work meeting.

    Deputy, 2022

  • 75%

    of decision-makers feel that collaboration needs to be improved in their companies.

    Forrester Research, 2021

Outcomes

What your team walks away with

  • Better decisions, made together

    Decisions the whole room actually gets behind, instead of quiet disagreement that surfaces later in the parking lot.

  • Real buy-in

    Because people helped shape the outcome, they leave genuinely invested in it, not just told what was decided.

  • Stronger team connection

    The kind of trust and psychological safety that lets a long-established group question a way of working it inherited rather than chose.

  • Action that sticks

    Clear commitments and ownership that carry into Monday morning, not just good intentions on the day.

  • Fresh thinking and better ideas

    Space for your team's best thinking to surface, including ideas that might never have come up otherwise.

  • A record everyone can point at

    A written summary of what was decided, who owns it, and by when. Useful when half the group has to brief a site that wasn't in the room.

Client stories

Real teams, real outcomes

These aren't all Victoria engagements, and we won't pretend otherwise. They're the kinds of sessions we run and the outcomes teams point to afterward.

  • Engineering Leadership

    Corporate

    Facilitated summits that helped senior engineering leaders align on priorities and commit to a shared path forward.

    Read client stories
  • One United Team

    Non-profit, people & culture

    A session that built the open dialogue and genuine connection a stretched team needed, leaving them more equipped to meet challenges together.

    Read client stories
  • Clear Next Steps

    Public sector, recreation

    A hands-on session that moved a public service team from broad discussion to concrete outcomes everyone could act on.

    Read client stories

Read more client testimonials

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100% Satisfaction Guarantee.

We stand behind the quality of our work with complete confidence. If you're not fully satisfied with the results, we'll make it right.

Ready to talk about your team?

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Around the region

Where sessions happen, and what usually fits

Greater Victoria is compact, so the venue question is a smaller one than in most markets. What matters more is who is in the room, and increasingly, who is about to leave it.

Regional centres, the organizations based in each, and the session format that tends to work
RegionOrganizations based thereFormat that usually fits
Downtown and the Inner HarbourProvincial ministries and agencies, Crown corporations, professional services, associations, tourism and hospitalityIn person, and walkable for most of the people you would want in the room. The default choice, and usually the right one.
The Saanich Peninsula and SidneyTechnology and marine science, airport and ferry-linked businesses, agriculture, municipal teamsIn person, and the practical choice when anyone is flying in. Twenty minutes out of town, which is often enough to feel like an offsite.
Esquimalt and the harbourDefence and marine, shipyards and their supply chain, municipal and health teamsIn person. Shift patterns and operational schedules decide the date here more than the office calendar does.
The West Shore: Langford, Colwood, SookeMunicipal bodies, construction and trades, health and education, fast-growing service employersIn person, and worth choosing when most of your team already lives out there. The region's youngest and fastest-growing area.
The Cowichan Valley and up-IslandAgriculture and wineries, forestry, First Nations governments and organizations, health and educationIn person, under an hour up the highway. See our Vancouver Island page for work the length of the Island.

A local detail that matters

A great deal of what your organization knows is about to retire

The 2021 Census put 23.4% of the Victoria region at 65 or older, with 6.4% aged 80 or more, the highest share of any large city in the country. The average age was 44.8. Those numbers describe the region, but they show up inside organizations too, particularly in the public service and the professional firms around it, where long careers are the norm rather than the exception.

The practical version is a team where three people hold most of the working knowledge of how something actually gets done, none of it is written anywhere, and two of them are within a few years of leaving. Everybody knows this. Almost nobody has a session booked about it, because it feels indelicate to raise and there is always something more urgent.

It's very workable as facilitated work, and it goes better with someone external holding it. A neutral facilitator can ask what only lives in one person's head without it sounding like a comment on that person's age or their plans. We map where the knowledge actually sits rather than where the org chart implies it does, get the undocumented processes named out loud, and turn that into a transfer plan with owners and dates. Done early it's a planning exercise. Done late it's a recovery exercise, and considerably more expensive.

A Positive Impact facilitator leading a planning session with a projected agenda

Featured Workshops

Each of these runs in person, virtually, or as a hybrid, though in a region this compact the in-person option is usually straightforward.

COMS Communication Styles

COMS is our own communication styles assessment, grounded in research and facilitated by our team. It gives your people a shared way to talk about how they each work, so different styles become an advantage instead of a source of friction.

It's particularly useful where a settled team has absorbed several new people at once. The long-serving group communicates in shorthand it stopped noticing years ago, and the newer people read the gaps as exclusion rather than habit.

Eight questions, one simple grid, and a reference the whole team can point at months later.

Learn more
COMS Communication Styles grid: Commanding, Outgoing, Systematic and Measured

Strategic Planning

This is where your team gets a real say in shaping and carrying out the organization's direction, landing on initiatives that actually move forward.

Planning inside a mandate is its own discipline. We facilitate the process so a group is clear about which decisions are genuinely theirs, and spends the day on those rather than relitigating what has been settled elsewhere.

A strategic plan is a living, breathing document. We stay involved as it plays out over the following months and years.

Learn more
Clustering sticky notes on a wall during a strategic planning session

5 Dysfunctions of a Team

This session takes a good team and helps make it excellent. We draw on Patrick Lencioni's well-known framework, approached through an appreciative inquiry lens that starts with what's already working.

It lands well with leadership groups that have been together a very long time and are extremely polite with each other. Politeness is not the same as trust, and after fifteen years the difference is hard to see from inside. The five behaviours, trust, conflict, commitment, accountability and results, are all on the table.

Your people walk away with shared language for how they work together, and a plan for moving forward that they built themselves.

Learn more
The Five Dysfunctions of a Team by Patrick Lencioni, held during a workshop

Our Core Team

Great content is only made better by great facilitators

  • Will Chambers, founder and facilitator

    Will Chambers

    Founder & Facilitator

    Award-winning facilitator and Founder of Positive Impact, with sessions delivered to tens of thousands of people. Will focuses on strategy, leadership, team dynamics and communication, turning concepts into clear, committed action.

    More about Will
  • Lindsay Davis, coach and strategist

    Lindsay Davis

    Coach & Strategist

    Award-winning coach and entrepreneurial guide, with experience spanning rural entrepreneurs in Africa to multimillion-dollar companies. Helps leaders focus on what matters most and build the resilience to anticipate challenges and move through them.

    More about Lindsay
  • Michael Lorsch, facilitator

    Michael Lorsch

    Facilitator & Learning Consultant

    Brings facilitation and learning design from theatre stages to executive boardrooms, including in-house work with lululemon. Blends mindfulness, relationship systems and human-centred design to keep people at the centre of every session.

    More about Michael
  • Jason Maraschiello, coach and facilitator

    Jason Maraschiello

    Coach & Facilitator

    Certified life and corporate coach, mindfulness and meditation teacher. Uses mindfulness and effective communication to help people set manageable goals, find work-life balance and build the support to follow through.

    More about Jason

For work in Greater Victoria we assign one lead facilitator who travels for the session and stays with you through the follow-up, rather than handing you to a different person each time. Beyond the core team, we draw on a wider network of facilitators and subject-matter experts, matched to the goals, sector, and people of each engagement.

Frequently Asked Questions

Facilitation in Victoria

Do we need a facilitator who knows Victoria?

Less than you'd expect, and we'd rather say so than sell you on local knowledge. Your team already knows the ministry, the sector and the history far better than any facilitator will, and that is the knowledge a session actually runs on. What we bring is the craft: someone neutral who owns the process so your people can own the content, and who has no history with anyone in the room. In a professional community this closely connected, the second part is often worth more than the first.

Half our senior people retire in the next few years. Can facilitation help with that?

Yes, and it's one of the more useful things facilitation does in this region. The 2021 Census put 23.4% of Greater Victoria at 65 or older, and inside organizations that shows up as three people holding most of the working knowledge of how something actually gets done, none of it written down. A neutral facilitator can ask what only lives in one person's head without it sounding like a comment on their age or their plans. Done early it's a planning exercise. Done late it's a recovery exercise.

Our group can recommend but not decide. Is a session still worth it?

Yes, if the day is designed for that honestly. A group that can advise but not approve should spend its time producing a clear recommendation with the trade-offs named, not performing a decision it can't make. We sort this in discovery: what this group can settle, what it can recommend, and what is already fixed above it. Sessions here often produce two outputs, the decisions taken and the advice going up with an owner attached.

Our team has worked together for fifteen years. What would a facilitator add?

Usually the ability to ask the question everyone stopped asking. Long-serving groups get very good at each other and slowly stop noticing the working habits they inherited rather than chose. They are also extremely polite with each other, which looks like trust from inside and isn't quite. Someone with no history in the group can name that without it costing anyone a relationship they have to maintain for another decade.

What kinds of organizations do you work with here?

Leadership teams, boards, and departments across public, private, and non-profit organizations. In Greater Victoria that tends to mean provincial ministries and agencies, Crown corporations, health and clinical teams, post-secondary institutions, technology and marine science, defence and shipbuilding, municipalities, tourism and hospitality, and the non-profit and association sector. Group size ranges from an executive team of eight to a leadership summit of sixty.

Where's the best place to hold it?

Greater Victoria is compact enough that the venue is a smaller question than in most markets, so choose for the effect rather than the logistics. Downtown suits a group that is already there. The Peninsula is the practical choice when anyone is flying in and is far enough out to feel like a genuine offsite. The West Shore is worth considering when most of your team already lives out that way, which is increasingly the case.

Do you work with teams further up the Island?

Yes. The Cowichan Valley is under an hour up the highway and works comfortably as part of a south Island engagement. For anything further, our Vancouver Island page covers work the length of the Island, including the Comox Valley, Campbell River and the north, where sessions are worth planning as their own visit rather than a day trip.

What does our team actually walk away with?

A written summary with the decisions made, the commitments people made out loud, and who owns what by when. Most sessions also produce something structural, such as a plan on a page, a set of priorities the group agreed to, or shared language for how the team communicates. The point is traction on Monday morning rather than a good feeling that fades by Wednesday. We can stay involved afterward if you want support keeping it alive.

Let's talk about your team

Tell us what you're working through and who needs to be in the room, and we'll tell you honestly whether facilitation is the right tool and what a session in Victoria would look like.

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