Toronto Facilitator

Facilitated planning, leadership and team sessions for organizations across Toronto and the GTA.
We create sessions that are greater than the sum of their parts, guided by award-winning facilitators.

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  • 110,000+people facilitated globally
  • Award-winningfacilitators
  • Downtown and the 905in person, virtual or hybrid

We design sessions that leave teams with shared clarity, specific commitments, and the momentum to follow through.

Trusted by teams across the public, private and non-profit sectors

Toronto & the GTA

Facilitation for Toronto teams

Positive Impact facilitates strategic planning, leadership development, team retreats, and change management for organizations across Toronto and the Greater Toronto Area. Toronto is the easiest market in the country to get a group into one room, and the hardest one to get that room genuinely talking. Those are two different problems, and we’re hired for the second.

We won’t tell you we have a Bay Street office, because we don’t. What we bring is the facilitation craft: someone neutral who owns the process so your people can own the content. If your footprint is wider than the GTA, our Ontario page covers multi-region work, and we have a separate page for Ottawa.

What we do

The areas we’re called in for most

Every engagement starts with your context. If your challenge isn’t listed here, ask us anyway.

Every engagement we run is shaped around your team. Share what you’re working on and we’ll build the right session around it.

Share what you’re working on

How We Facilitate

Sessions that turn conversation into a plan your team can actually run with

There’s no prepared script. We guide the process, your team brings the expertise, and together we build toward a plan your people helped shape and will actually use.

Here that means designing so the quietest person in a very senior room still gets heard, which takes structure rather than encouragement. Facilitator-guided, participant-led, and deliberately built so the first opinion spoken doesn’t become the only one.

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A Positive Impact facilitator leading a session with a projector

Why work with us

Three ways teams here engage a facilitator

Every engagement is customizable, but most start in one of these shapes.

  • Quarterly or monthly

    Ongoing Partnership

    A facilitator who gets to know your team over time, so trust deepens and development compounds instead of starting fresh each session. Mostly virtual, anchored by one or two in-person days a year.

    Best for: making development a habit rather than a one-off.

    Ask about a partnership
  • Multi-day, immersive

    Multi-Day Offsite

    Extended session for strategic planning, leadership development or a culture shift. When we’re flying east anyway, two days costs far less per day than one.

    Best for: bigger decisions that need room to breathe.

    Talk about an offsite
  • Half-day to full-day

    Single Workshop

    A focused session built around one goal, whether that’s a decision, a kickoff, or a skill like communications or building trust and psychological safety.

    Best for: teams that know exactly what they need to work through.

    Ask about a workshop

How we facilitate

A clear path from first call to follow-through

Each engagement follows a similar path, and includes the same care, from your first call to the work that carries on after we fly home.

  1. Discovery

    A call to understand your context, your goals, and where your people are actually travelling from.

  2. Design

    Customized session design, built around your team, not a template.

  3. Facilitation

    An experienced facilitator in the room or online, and in the room the day before.

  4. Materials

    Materials and tools your team can keep using afterward.

  5. Follow-up

    A summary with commitments and clear next steps.

  6. Support

    Optional support to help momentum carry past the session.

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Why facilitation?

How a team works together shapes everything it creates.

  • $100 Million

    is the yearly cost for big companies for staff being in pointless meetings.

    Bloomberg, 2022

  • 65%

    of senior managers say that meetings keep them from completing their own work.

    Harvard Business Review, 2017

  • 58%

    of Americans would rather go to a doctor’s appointment than attend a work meeting.

    Deputy, 2022

  • 75%

    of decision-makers feel that collaboration needs to be improved in their companies.

    Forrester Research, 2021

Outcomes

What your team walks away with

  • Better decisions, made together

    Decisions the whole room actually gets behind, instead of quiet disagreement that surfaces later in the parking lot.

  • Real buy-in

    Because people helped shape the outcome, they leave genuinely invested in it, not just told what was decided.

  • Stronger team connection

    The kind of trust and psychological safety that lets a group disagree in the room instead of in the corridor afterwards.

  • Action that sticks

    Clear commitments and ownership that carry into Monday morning, not just good intentions on the day.

  • Fresh thinking and better ideas

    Space for your team’s best thinking to surface, including ideas that might never have come up otherwise.

  • A record everyone can point at

    A written summary of what was decided, who owns it, and by when. Useful when half the group has to brief a site that wasn’t in the room.

Client stories

Real teams, real outcomes

These aren’t all Toronto engagements, and we won’t pretend otherwise. They’re the kinds of sessions we run and the outcomes teams point to afterward.

  • Engineering Leadership

    Corporate

    Facilitated summits that helped senior engineering leaders align on priorities and commit to a shared path forward.

    Read client stories
  • One United Team

    Non-profit, people & culture

    A session that built the open dialogue and genuine connection a stretched team needed, leaving them more equipped to meet challenges together.

    Read client stories
  • Clear Next Steps

    Public sector, recreation

    A hands-on session that moved a public service team from broad discussion to concrete outcomes everyone could act on.

    Read client stories

Read more client testimonials

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positive impact satisfaction guarantee (2)

100% Satisfaction Guarantee.

We stand behind the quality of our work with complete confidence. If you’re not fully satisfied with the results, we’ll make it right.

Ready to talk about your team?

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Around the GTA

Where sessions happen, and why the venue is a real decision

A Toronto session is rarely a Toronto session. It’s usually people coming in from Mississauga, Markham, Oakville and Durham, and a downtown 9:00 start means some of them left home before 7:00. Choosing where to meet is part of the design, not an administrative detail.

Areas of the GTA, the organizations based in each, and what to weigh when choosing a venue
AreaOrganizations based thereWhat to weigh
Downtown and the Financial DistrictBanking and insurance, law and professional services, media, national head offices, technologyTransit-accessible for anyone on a GO line, punishing for anyone driving in from the 905. Best when most of the group is already downtown.
Midtown and North YorkCorporate offices, hospital networks, provincial agencies, post-secondary institutionsA fair compromise for a mixed group. On the subway line and far less painful to reach by car than the core.
Mississauga and PeelPharmaceutical and life sciences, aerospace, logistics and distribution, Canadian head offices of multinationalsClose to the airport, which matters when part of your group is flying in. Easy parking, and the drive is against traffic for most downtown attendees.
York Region: Markham, Richmond Hill, VaughanTechnology and telecom, information technology services, construction and development, manufacturingSensible when the bulk of your team is already north. Harder for anyone coming from the west or east end without a car.
Scarborough, Durham and the eastHealth and education, manufacturing, energy, municipal teamsOften overlooked, and often the fairest choice when your people are east of Yonge. Worth checking rather than defaulting downtown.
Halton: Oakville, Burlington, MiltonAutomotive and advanced manufacturing, professional services, life sciences, municipal teamsPractical for groups that straddle the GTA and Hamilton. Also where a lot of offsite venues actually sit.

A local detail that matters

In a Toronto room, silence usually isn’t agreement

The 2021 Census put 46.6% of the Toronto region as foreign-born, with India, China and the Philippines the three largest places of birth. In practice that means a leadership team here often brings together people whose earlier working lives taught them genuinely different rules about who speaks, when, and how directly you’re allowed to disagree with someone senior.

A facilitator who ignores that asks “does anyone want to push back on this?”, gets a quiet room, and records agreement. It usually wasn’t agreement. It was a group in which several people were raised professionally to believe that contradicting a senior colleague in front of their peers is a serious thing to do, and one or two others who were taught the opposite and filled the space accordingly.

The fix is structural rather than motivational. People write their view before anyone speaks, so the first opinion in the room doesn’t anchor the rest. Small groups come before plenary. Anonymous input carries the questions nobody wants to own out loud. And we say out loud, at the start, that disagreeing here is expected rather than tolerated, because a norm that isn’t named is just the loudest person’s norm.

A Positive Impact facilitator leading a planning session with a projected agenda

Featured Workshops

Each of these runs in person, virtually, or as a hybrid, and each is designed around the room you actually have rather than a generic one.

COMS Communication Styles

COMS is our own communication styles assessment, grounded in research and facilitated by our team. It gives your people a shared way to talk about how they each work, so different styles become an advantage instead of a source of friction.

In a room as mixed as a typical Toronto team it does something quietly valuable: it moves the explanation for friction away from character and onto style. “He’s blunt because he’s difficult” and “he’s blunt because that’s how he processes” lead to very different conversations, and only one of them goes anywhere.

Eight questions, one simple grid, and a reference the whole team can point at months later.

Learn more
COMS Communication Styles grid: Commanding, Outgoing, Systematic and Measured

Strategic Planning

This is where your team gets a real say in shaping and carrying out the organization’s direction, landing on initiatives that actually move forward.

Toronto teams are rarely short of strategy. They’re short of agreement about which three things matter most this year, and short of a forum where saying so carries no cost. We facilitate the process that gets a group from a long list everyone nods at to a short list everyone will defend.

A strategic plan is a living, breathing document. We stay involved as it plays out over the following months and years.

Learn more
Clustering sticky notes on a wall during a strategic planning session

5 Dysfunctions of a Team

This session takes a good team and helps make it excellent. We draw on Patrick Lencioni’s well-known framework, approached through an appreciative inquiry lens that starts with what’s already working.

The second behaviour, conflict, is the one Toronto leadership teams most often get wrong, because a group can be extremely capable and still treat disagreement as a threat to the relationship. Productive conflict is a skill, not a personality trait, and it’s learnable. The rest, trust, commitment, accountability and results, all sit around it.

Your people walk away with shared language for how they work together, and a plan for moving forward that they built themselves.

Learn more
The Five Dysfunctions of a Team by Patrick Lencioni, held during a workshop

Our Core Team

Great content is only made better by great facilitators

  • Will Chambers, founder and facilitator

    Will Chambers

    Founder & Facilitator

    Award-winning facilitator and Founder of Positive Impact, with sessions delivered to tens of thousands of people. Will focuses on strategy, leadership, team dynamics and communication, turning concepts into clear, committed action.

    More about Will
  • Lindsay Davis, coach and strategist

    Lindsay Davis

    Coach & Strategist

    Award-winning coach and entrepreneurial guide, with experience spanning rural entrepreneurs in Africa to multimillion-dollar companies. Helps leaders focus on what matters most and build the resilience to anticipate challenges and move through them.

    More about Lindsay
  • Michael Lorsch, facilitator

    Michael Lorsch

    Facilitator & Learning Consultant

    Brings facilitation and learning design from theatre stages to executive boardrooms, including in-house work with lululemon. Blends mindfulness, relationship systems and human-centred design to keep people at the centre of every session.

    More about Michael
  • Jason Maraschiello, coach and facilitator

    Jason Maraschiello

    Coach & Facilitator

    Certified life and corporate coach, mindfulness and meditation teacher. Uses mindfulness and effective communication to help people set manageable goals, find work-life balance and build the support to follow through.

    More about Jason

For work in Toronto we assign one lead facilitator who stays with you through the follow-up, rather than handing you to a different person each time. Beyond the core team, we draw on a wider network of facilitators and subject-matter experts, matched to the goals, sector, and people of each engagement.

Frequently Asked Questions

Facilitation in Toronto

Are your facilitators based in Toronto?

No. Positive Impact is based in Victoria, BC, and our facilitators travel to Toronto for in-person work. We’d rather say that plainly than imply a Bay Street office we don’t have. It also means we arrive with no history with anyone in the group, which in a senior room is often the more useful half of being an outsider.

Our people come in from all over the GTA. Where should we hold the session?

Wherever costs your group the least commuting, which is often not downtown. If most of your team is in the 905, a downtown 9:00 start means several people leave home before 7:00 and arrive already depleted, which shows up in the first two hours of the session. Midtown suits mixed groups, Mississauga works well when anyone is flying in, and the east end is worth checking rather than dismissing. We’ll ask where people are actually coming from before anything is booked.

How do you facilitate a room where people come from very different workplace cultures?

By building the structure that makes participation possible rather than hoping for it. Nearly half the Toronto region was born outside Canada, which means a leadership team here often holds several genuinely different sets of assumptions about how openly you disagree with someone senior. So we have people write their view before anyone speaks, run small groups before plenary, use anonymous input for the questions nobody wants to own, and name at the start that disagreement is expected here. Silence in a mixed room is rarely agreement, and a facilitator who reads it as agreement will hand you a false consensus.

Can you work with our Canadian leadership team when strategy is set overseas?

Yes, and it’s a common shape of engagement in this market. The useful session usually isn’t about the global strategy, which the group can’t change. It’s about separating what the team genuinely controls from what it doesn’t, then committing properly to the first category instead of spending the day relitigating the second. Groups often leave with a clearer mandate than they arrived with, simply because nobody had drawn that line out loud before.

What kinds of organizations do you work with in Toronto?

Leadership teams, boards, and departments across private, public, and non-profit organizations. In Toronto that tends to mean financial services and insurance, technology, professional services, life sciences and pharmaceutical, logistics and manufacturing across the 905, hospital networks, post-secondary institutions, municipal teams, and the Canadian arms of multinationals. Group size ranges from an executive team of eight to a leadership summit of sixty, and the design shifts considerably between those two.

How does travel affect what a session costs?

Travel is quoted as a separate line item, so you can see exactly what it adds. Toronto is the easiest market in the country for us to reach, with direct flights from Victoria and Vancouver, so it carries the lowest travel cost of any in-person engagement we run east of the Rockies. Virtual sessions carry no travel cost at all, and for a single ninety-minute working session that’s usually the sensible choice.

How far ahead should we book?

Six to eight weeks is comfortable for an in-person session. That window covers a proper discovery call, a session design we build around your goals rather than a template, and any pre-work such as an anonymous survey or interviews. Toronto venues for larger groups book up further out than that, so if you need a specific room for forty people in the fall, start earlier. Virtual sessions can move faster.

What does our team actually walk away with?

A written summary with the decisions made, the commitments people made out loud, and who owns what by when. Most sessions also produce something structural, such as a plan on a page, a set of priorities the group agreed to, or shared language for how the team communicates. The point is traction on Monday morning rather than a good feeling that fades by Wednesday. We can stay involved afterward if you want support keeping it alive.

Let’s talk about your team

Tell us what you’re working through and where in the GTA your people are, and we’ll tell you honestly whether facilitation is the right tool and what the session should look like.

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