What Are The 5 Dysfunctions of a Team?
Every team wants to succeed, but not every team has the foundation to thrive.
The Five Dysfunctions of a Team is a proven, research-backed model that reveals the hidden barriers preventing teams from reaching their full potential.
Based on Patrick Lencioni’s groundbreaking work, this framework identifies five interconnected challenges that undermine team performance. When addressed in sequence, Calgary teams build the trust, engagement, and accountability needed to deliver extraordinary results in one of Canada’s most competitive business environments.
The five dysfunctions form a pyramid, each one building on the last:
Each dysfunction is solvable. This workshop helps Calgary organizations identify where they are stuck and create actionable steps to move forward.
Build a Cohesive Team That Delivers
Whether your team is navigating Calgary’s dynamic energy sector, scaling a tech startup in the East Village, or leading a growing organization in the Beltline, the Five Dysfunctions framework gives you a common language for addressing the behaviors that hold you back.
Imagine a team where people challenge each other’s ideas without fear, commit fully to decisions, and hold each other accountable to the highest standards. With this shared understanding, teams move from polite and stagnant to engaged and effective.
The result? Greater trust, better decisions, and a team aligned around what matters most, whether you’re serving clients across Alberta or competing on the global stage.
Great content is only made better by great facilitators
As an Award-Winning Facilitator and the Owner and Founder of Positive Impact, Will empowers people around the world to lead their best life by blending the art of coaching, integrating mindfulness principles with skills learned from over a decade’s experience with one of the top-three best-known brands globally. The result is a meaningful vision and a gratifying journey. Read more about Will’s journey from Coca-Cola to Positive Impact below.
Lindsay was recently awarded the Top Entrepreneur Coach by the Coach Foundation. She is a passionate entrepreneur, guide, and coach. She brings her experience as a director and divisional head, along with an international coaching certification to help entrepreneurs and business leaders achieve the strategic growth, scale and success they strive for. The focus is on building a highly strategic plan, finance model and leadership team to support this growth.
Bringing over a decade of leadership and development experience ranging from improv stages to executive offices, Michael has worked with over 50,000 people across North America in supporting their own personal and professional development.
Jason is a TEDx speaker, author, certified Life and Corporate Coach, counsellor, and hypnotherapist. With training in Suicide Intervention (ASIST), NLP, MBSR, MBCT, psychology, and peer support, Jason tailors his approach to meet each client’s unique needs. Driven by a passion for building more cohesive teams, he focuses on emotional intelligence, effective communication, and self-restoration—the triad of success.
How The Workshop Works in Calgary
The workshop is interactive, practical, and transformational. Teams begin with an assessment that reveals where dysfunctions show up in their day-to-day work. Through guided discussion and exercises, participants explore how each dysfunction manifests, identify specific behaviors to change, and create concrete action plans.
Our facilitators create a safe environment for honest conversation, helping Calgary teams address difficult topics with clarity and respect. We offer both in-person sessions (perfect for off-site retreats in the Rockies or focused downtown sessions) and virtual options to accommodate your team’s needs.
You’ll leave with tools you can implement immediately and a roadmap for continued growth, whether you’re leading a team of 5 or 500 across Calgary and Alberta.
It was a pleasure to work with Will and Positive Impact. I was both inspired and empowered to co-deliver a meaningful offsite. Their positive incite into leadership performance and emotional resilience gave me clear direction and tactical tools I could apply to my workplace right away. I thoroughly look forward to working with Will again.
– Haley Daniels
Olympian and Motivational Speaker
Thanks for your incredible support, kindness, professionalism, and realness.
It was my sincere pleasure and privilege to work with you on our event.
You are a unique and special human, and I’m grateful that our paths crossed on this project, and look forward to the next time.
– Shauna Grinke, MBA, CPHR
Vice President – People and CultureI’m leaving our session with a sense of optimism that I haven’t had in a while. It was time extremely well spent! I am sure that we all feel much closer and more connected.
– Participant
MDA Geointelligence Engineering Leadership Summit
The workshop was an incredibly valuable experience for our team — the facilitator created an open, engaging environment that encouraged honest discussion and collaboration. The content was thoughtfully tailored to our team’s specific goals, making the session both relevant and actionable. We’re excited to continue partnering with Positive Impact to build on the great momentum sparked in this session.
– Shannon Charbonneau
Account Director
Treetop Marketing and Promotion Inc.The environment that was created made me feel comfortable to participate and collaborate with my colleagues. It was very well organized. I liked the outcome of the brainstorm sessions and warmup activities.
– ParticipantThe level of engagement and pace of the training was excellent. Like the fact that this workshop was trainer-guided, but participants lead!
– ParticipantFantastic facilitating most importantly Will understood when to let us talk and when to corral us back on track. Excellent value this afternoon.
– Engagement Workshop Participant
Five Dysfunctions of a Team FAQs – Calgary Edition
What is The Five Dysfunctions of a Team model?
The Five Dysfunctions is a framework that identifies five interconnected challenges that prevent teams from achieving their potential. Developed by Patrick Lencioni, the model shows how absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results create a cascade of problems. Our Calgary-based workshops guide teams through understanding and addressing each dysfunction in sequence.
How is this different from other team-building workshops in Calgary?
Most team-building focuses on surface-level activities or one-time events. The Five Dysfunctions goes deeper, addressing the fundamental behaviors that either enable or prevent team success. This workshop provides a structured framework backed by research, interactive exercises that create real change, and tools your Calgary team can continue using long after the session ends. It’s designed to create lasting transformation, not just temporary engagement.
Where do you facilitate Five Dysfunctions workshops in Calgary?
We facilitate workshops throughout Calgary and surrounding areas. For in-person sessions, we work with your preferred venue—whether that’s your office, a downtown conference space, or an off-site retreat location in Kananaskis or Banff for teams seeking a change of environment. We also offer virtual facilitation for teams distributed across Calgary or Alberta.
What are the five dysfunctions in detail?
The model identifies five sequential challenges:
- Absence of Trust: Team members aren’t willing to be vulnerable with one another
- Fear of Conflict: Teams avoid productive debate and settle for artificial harmony
- Lack of Commitment: Without healthy conflict, teams struggle to commit to decisions
- Avoidance of Accountability: Team members hesitate to hold peers accountable to high standards
- Inattention to Results: Individual goals and status take priority over collective success
How does the workshop run?
The session begins with a team assessment that highlights where dysfunctions are present. We then guide the group through each dysfunction, using real examples from your team’s experience. Participants engage in structured exercises designed to build trust, practice healthy conflict, and establish accountability. The workshop is highly interactive and tailored to your Calgary team’s specific challenges and goals.
Can this workshop help with team conflict?
Absolutely. In fact, the model shows that many teams don’t have enough of the right kind of conflict. When teams fear conflict, they suppress disagreements that need to surface. This workshop helps Calgary teams distinguish between productive, ideological conflict and destructive, personal conflict. You’ll learn how to engage in passionate debate while maintaining respect and trust—critical skills in Calgary’s collaborative business culture.
Is this only for leadership teams?
The Five Dysfunctions model works at every level. While it’s particularly powerful for leadership and executive teams who need to model cohesive behavior, it’s equally valuable for project teams, cross-functional groups, and departments across Calgary organizations. Any team that needs to collaborate, make decisions together, and hold each other accountable will benefit from this framework.
How long does the workshop take?
Workshops typically range from a half-day session (3-4 hours) to a full-day intensive (6-8 hours). The assessment itself takes about 15-20 minutes. We customize the depth and duration based on your Calgary team’s needs, schedule, and specific challenges. Some organizations choose to spread the content across multiple sessions for deeper integration, or combine it with an off-site retreat experience.
What outcomes can Calgary teams expect from this workshop?
Teams leave with a clear understanding of which dysfunctions are holding them back and a concrete action plan to address them. You’ll establish new norms for vulnerability, conflict, and accountability. Most Calgary teams report improved trust, more productive meetings, faster decision-making, and stronger alignment around goals. The framework becomes a shared language your team uses to navigate challenges and maintain high performance in Calgary’s competitive business environment.
Do you work with Calgary companies in specific industries?
We work with teams across all industries in Calgary—from energy and engineering firms to tech startups, professional services, healthcare organizations, nonprofits, and retail. The Five Dysfunctions framework is industry-agnostic because team dynamics are universal. Whether you’re in oil and gas, construction, finance, or any other sector, the principles of trust, conflict, commitment, accountability, and results apply equally.
